I had a confirmed U-Haul trailer reservation for pickup from this location that I made a week prior to pickup. The U-Haul website listed them as open from 4:00 PM–8:00 PM. However, when my father arrived to pick up the trailer, the location was completely closed — doors locked and no one answering the phone. After calling repeatedly for over 20 minutes, someone finally picked up. When I explained that I had a reservation and no one was available, the woman said they were closed for the holiday weekend and rudely told me they “don’t have to post it anywhere.” When I tried to ask how to proceed, she interrupted me mid-sentence, accused me of having a "smart mouth," and then hung up on me. This level of unprofessionalism is completely unacceptable, especially for a business operating under the U-Haul brand. Their failure to update their hours or communicate their closure cost me valuable time, caused serious inconvenience, and their representative’s behavior was disrespectful and unhelpful.
Trista C
Gingers Grocery
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Calhoun, GA 30701
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Customer Reviews
- 3.5 Average Customer Rating
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JOHN BSuper nice guy handled the order. Equipment was nice, but wedged in parallel, to another trailer and a car dolly. Two axle trailers are difficult to turn, so it took quite a while to push/turn back and forth to get the tongue out far enough to get it to the trailer hitch. Probably should let folks know that the 6’ x 12’ trailer will usually require two adults to lift it onto the tow hitch. I returned it, and wedged it right back in between where it was.
Jonathan PThe store clerk was clueless about what equipment he had, about his reservations and was asking me which car hauler I was renting and the tag number of the equipment before I was even informed of what I was renting. There is absolutely no room in the location for U-Haul equipment. The trailer was not road ready due to having all the lights on the left side out and the breakaway brake was seized close. This was the poorest experience I have had with U-Haul in the 20 years I have been renting for you.
Joshua RCheck the gas before renting it because they gave me the unit with 1/4 of gas and I gave it with the same and they charged me 25 dollars more gas when I was asked to give it to them as it was given to me.
Nancy S