I use U-Haul on a regular basis and until this latest rental I have never had a bad experience with U-Haul or any of its dealers. I believe the were two factors that made this rental a very frustrating ordeal. First, by a U-Haul policy this dealer has equipment not available to other dealers in the area, this is a bad policy on every level. In my case this gave the dealer a “take it or leave it” attitude and they didn’t need to be concerned with customer service. U-Haul needs to rethink how and why they anoint one dealer over all the rest. In this case there are many more deserving dealers in the area. The second factor was an employee that should not be in a face to face customer service role with the public.
GREGORY M
C&N Quick Stop
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Camdenton, MO 65020
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Customer Reviews
- 4.5 Average Customer Rating
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The young man told me to just drop the trailer and did not take any information. I was called 3 days later saying I was overdue. I told the lady I had dropped it off 3 days ago and where it was located. I guess she found it and entered it in the system because I received an email with my receipt. Obviously the young man did not document my returning it or communicate with the other staff.
Ronnie GThere were a few blemishes on the outside of the trailer - which we would expect. The staff are great at this location and helpful with attaching the trailer to our truck. We have used them often and it is always a good experience.
RONALD HNothing, place was full of nice people.
Michael PI have used this location before for drop offs. They are very good to work with and this time came out to meet me and got me taken care of quickly.
ROBERT M