I had reserved truck, and dolly weeks prior. Two days before my pick up i get a called saying that the dolly wasn't available at this location. Other location was significantly further away. As I had planned everything in advance as my time was limited for the cross country moved. I would had expected Uhaul to arrange the transportation of the dolly, but instead I was left to change pick up location with was in unconvinced. Up on receiving the truck, we notice the inside was dirty, with a strong odor, and full of dog hair. The cargo compartment was full of water.
Jairo S
Northwest Auto
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Canaan, CT 06018
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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Northwest Auto allowed me to rent a trailer over the counter which helped us stay on schedule and return the trailer the same day, thanks !
DONN CThe process of submitting the vehicle condition report at pick up was unsatisfactory: app did not work, photos would not upload, pages failed to load. Process took 1 hour and 45 minutes with no credit offered by Uhaul for the wasted time on my rental. Will not use Uhaul again.
Jane BPick up was quick, simple and easy.
Douglas AHave Sunday hours, or a way to pick up on Sunday for trailer rentals.
Christiann B