I had to drive over an hour to get a trailer for an extended period of time eventually after finding one for 10days Booked a trailer online . Got to 1st store in Dale Tx I was asked for 2 extra contact numbers . What I’m going to steal some old U-Haul trailer after I give you my credit card and Drivers license . Really 2nd location. Stopped at a local U-Haul in Austin. and people just told me to call U-Haul to find a trailer . They could not or would not look for me . After I was told they had a trailer on the phone before I got there . 3rd location. In Canyon Lake Floor on inside of trailer had would leave a grey mark on anything that touched the floor . It was not clean. Contents got stained from the aluminum floor. Trailer was 23 years old. But I got charged regular rate. How does that make sense . Charged new rates for old equipment. All 3 locations complained to me that the U-Haul Computer system sucks. And from what I experienced . I’d agree. At the 3 rd location we have to call U-Haul to fix the contract. As the trailer serial numbers were missing matched . They were useless . I gave above average for the 3rd location as the customer rep onsite was super friendly and polite . Everything else on this comedy of getting a trailer sucked .
EOIN F
Andys Repairs
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Canyon Lake, TX 78133
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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Very professional. Thank you.
SAMIR SSherman at Andy's repairs made my experience excellent. I was checked in and pulling away very quickly. The equipment was very well maintained and had no issues whatsoever. All lights were function checked and the tire pressures and hitch systems were checked thoroughly before I pulled away also. If I had to recommend a U-Haul location to anybody in the immediate area I would hands down say Andy's repairs before anybody else.
DEVIN Cvery helpful great customer service
ARMANDO PGreat service. Very helpful.
ROBERT S