We were originally supposed to pick up at Storage Solutions located at 4235 Cheney Spokane road (6.3 miles from my home) but it changed last minute to the Storage Solutions located at 34919 N Newport Hwy, Chattaroy, WA 99003 (27 miles from my home). It was very inconvenient. When I called the phone number (8004510465), the reason I was given was because someone needed it to be moved from that location, which I don't understand. I asked if it could at least pick it up on 3rd in Spokane, but was told no without an explanation and I didn't understand any of the extra benefits they have me. What was I going to do with extra miles and the gas when we picked up was already at 1/4 mile? Horrible customer service. I also just got a text to drop it off at 3rd in Spokane when we were already in Richland. My account shows drop off complete in Richland. The man at the Chattaroy location was nice, though.
Amy H
Storage Solutions Riverside
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Chattaroy, WA 99003
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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Requested hand truck was not available.
JUDAH HThe truck was very clean and ran great the storage units where very clean I am very satisfied with my experience with haul would highly recommend this facility to everyone very friendly and helpful
JESSE AProvide a truck at my original choice and not something 30 min away
JARED DAbsolutely wonderful staff! Went in way earlier than what my reservation was for, not a problem for them! The gentleman behind the counter was very nice and helpful. Helped make a difficult move a bit easier and to that, I am very thankful!!
Shay R