As someone that worked for U-Haul once I would say the entire experience was a disaster. The information for the checking was confusing. The worker had no idea, because "it's all done only now". Even though I have rented since the start of the contactless system this was even more confusing. It sadly would have been faster and easier with the old paper check-out.
Brian B
Amity
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Cheney, WA 99004
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Other U-Haul Services
Customer Reviews
- 3.5 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Staff was not helpful in any way. They passed me by as I was backing the trailer into what seemed was the only available spot. After I entered the garage, they then told me I had to park the trailer on the other side of their lot. After I disconneted the trailer and set it down manually, I reentered their establishment and they looked over my paper work. After several concerned looks, they thought I should take the trailer to another lot, outside of the city. They couldn't give me the address that they wanted me to go, but gave general directions. I showed them my documents and the girl behind the counter got real frosty and angry. She said I would have to come back later after she verified the trailer in a coulple of hours. After she handed the papers to me, I showed them to her where the return was supposed to go, and she finally accepted it, but still told me I had to verify it later, as she was having a hard time contacting Uhaul by the phone.
JOSEPH SEveryone on-site was very helpful and went out of their way to make sure my trunk rental was a successful experience.
Kimberly Kno one was there when I returned the truck so I fueled it, parked it and put key in drop box
ARLIE IKnow what size truck you're actually giving your customer. Was charged $29.95 for at 19.95 size truck. Was told it was a 15 ft truck and given a 10ft truck key. Agent at the counter said they were sold out of the 10' trucks. And when returned the truck she said ohh. And never was refunded.
JOSHUA H