I rented the truck from this location two times now they’re taking money out of my personal account for Rental on the 29th which I did not rent from them on the 29th. I only rented this truck two times from them. I need my money returned to my account I will be contacting the lawyer starting me a lawsuit. I’m unhappy with the service due to the fact taking money out of my account.
Lori S
Pilsen Auto Group LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Chicago, IL 60608
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Customer Reviews
- 2.5 Average Customer Rating
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The equipment was fine with the exception of the gas light being on upon pickup. The facility in itself looks like a squatters slum. Words can't begin to describe it. I couldn't even tell where the spot was because it looked like a junkyard. Went to look for the lock box for the key pick up and I was told I needed to get on the other side of the fence because there was an attack dog.
Andrew LThe truck’s suspension system wasn’t working at all, and even the smallest bump would cause the entire vehicle and everything inside to lift off the ground. As a result, my TV was damaged. It didn’t matter how fast you were driving — even the slightest uneven surface would cause the truck to completely lift off the road.
Amir HThis location was unmarked and it was difficult to know what to do with the truck— there was a group of gentlemen outside that said they would handle the return for us, but it seemed a bit unofficial compared to the very rigid pickup process.
Madison OThe person responsible for delivering and picking up the car was not clear at all, and they did not give me any of the amenities when I picked it up.
Ali M