The location was confusing because there was no personnel to help. I did locate the parking lot to park the vehicle and the lock box but it was not clear if it was the right spot. I eventually found where to park the truck after calling a help line ensured that I was in the right spot and I eventually found the lockbox but even the business (not U-haul) that the lockbox was outside of was unsure about where to park and that there was location to return the key. Overall, it was confusing.
EMILY S
Royalty Reliance
24/7 Rentals
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U-Haul Truck Share 24/7© Location
Services at this Location:
One-Way and In-Town® Rentals in Chicago, IL 60624
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- 2.0 Average Customer Rating
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The dolly wasn’t available so I need to be refunded for the dolly
LATOSHA GThis was to be in office pick up, the office hours was supposedly to open at 9 am never open, for pick up & drop of ! Tried to return online but was having trouble completing when it required picture of dashboard, tired to take photos 10 times!
walter aOpened the back and there was a hat and hanger, other than that it was clean. My original reservation I set up, I showed up and they said no one is here to give you keys but I know a guy. Then I was charged triple for what I had originally agreed to on my original reservation. The guy was nice but how did I know I wasn’t gonna get kidnapped or robbed. The area is pretty dirty and not in the safest area. Idk I felt unsafe and taken advantage off. Still trying to get some of my money back.
Julia BExellent
Freddy O