Extremely Disappointed with U-Haul Experience My recent experience with U-Haul was incredibly frustrating. I reserved a 20-foot truck for a one-way move from Victoria to Houston. At no point was I notified that my reserved truck wouldn’t be available. I only discovered the downgrade to a 15-foot truck the night before — by checking the app myself. The smaller truck was not enough for all my belongings, which seriously disrupted my plans and added unexpected stress and costs. To make matters worse, I also booked movers through U-Haul. I never received a start time, and the contact number listed on the website didn’t work. I had no way to reach them, and when I called U-Haul customer service for help, the agent was rude, short, and completely dismissive. No follow-up, no support — just another roadblock on an already difficult moving day. This entire experience was a letdown from start to finish. Poor communication, lack of accountability, and unhelpful customer service made what should have been a smooth process a nightmare. I expected more from a company that markets itself as reliable during life’s major transitions.
Donniecia P
Poseidon Pools And Spas
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Goliad, TX 77963
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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I would like a review of why I was only allowed 30 miles to travel when I had informed the person I was needing to drop off the rental at the location in goliad when I needed another place to drop off my items. My mileage was not enough to drop off my stuff and 30 miles is about the mileage from Victoria to goliad by itself without unloading at another location.
Jacob SThe ladies here are friendly and helpful.
AMANDA KNo correction on service.
valerie oThe ladies were very professional and friendly.
Genevieve H