Too crowded, the business that is renting haul trucks , is a SUPER BUSY smog shop. I waited 25 minuets just to rent the truck. It had some ones memorial papers in iy from previous rental. I took it to the guy that rented the truck incase the person came back to get it. . Billed both of my cards telling me haul needed a 260. Dollar deposit but billed me 138.00. When we took the truck at 6pm after I extended my rental 2 times. 2 older men wetr waiting for me they said .that I would be contacted today.about my cards both being used. I still haven't heard from Uhaul
Jolene M
T100 Auto Repair
(U-Haul Neighborhood Dealer)
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One-Way and In-Town® Rentals in Chula Vista, CA 91911
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- 4.0 Average Customer Rating
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will start by stating the rental was not in clean conditions. There was tons of personal items from the owner of the U-Haul in the front seats, along with the horrible experience. We rented to U-Haul, at first all great and nice (I will give them that). Then we get in to leave and the gas is on E ( when the agreement stated a quarter of gas) - fine we will put gas as they said it’s ok to bring it in the same level We arrive to the house to move, slide the door up and to our surprise huge metal posts on the back SO here to go back to the rental location. We told a guy that was there and said oops sorry maybe the owner left them since he does construction and uses the truck for that personal use- proceeds to get them down and off we go again. We use it, upon return we drop off and are told by the owner we will get a receipt in which I question how the mileage will be calculated as I provided an estimated use amount t that should be revised also taking on consideration the mileage I used to come back to get the metal things off the rental - and this is where all hell broke lose. I questioned one of the guys on why I just got a “$25” and wanted a clear amount on receipt and not a credit. Based on our calculations we used 19 miles out of the 40 estimated. The guy then tells me to figure it out with U-Haul and yes I DID question when all the bad experience was due to the owner having personal things which also delayed my moving process. He ignored me and here comes an older guy (which I believe is the owner and would not confirm even after I asked) telling me to stop yelling. I was not yelling and admit I was not happy and had a serious tone just asking for clearness and fairness on my total/receipt. The older guy starts telling me to leave and yelling that I’m being recorded and that would be banned from renting. I did say I would not even rent the piece of crap truck again but didn’t understand why the lack of customer service and rudeness. To finalize I’m getting in my car and the guy yells a racist comment (fucken Mexicans) and takes a photo of my vehicle. This is so sad and frustrating, and discriminatory for an owner of a business would act this way (specially coming from being he spoke Spanish too). I simple wanted clear receipt and charges - is that too much to ask as a customer?
Carolina ZThere was no one present, it was after/before hours when dropped off.
Jose LThe wait time is unmanageable and the lack of staff attending to customers is unacceptable. I was waiting for 30 mins in line while one associate attended to 10 customers.
JOSHUA RFrank is very helpful and accomodating.
Rommel G