I was absolutely disappointed in the service from this location my dropoff location was wonderful. I got called a thief and was told I stole the trailer because of a misunderstanding. My reservation was at 12:45 I gave all the documentation and credit card info. I received a confirmation of my reservation which I assumed meant I was good to take trailer because it was unlocked. I figured it was ok for me to pickup with my confirmation since no one called to say otherwise. Five hours later I get an angry call telling me they have to report the trailer stolen that they can't understand how they're could have been a misunderstanding on my part. I said to simply charge the card which is what was easily done. Most thief's don't give you their names and addresses and credit card information and what cars they will be driving. I understand that I didn't follow your procedure and I'm genuinely sorry for that but I'm not to be expected to understand how your system works. A simple call or text the hour before the reservation would have been sufficient for me to understand your system.
Christopher T
Sunbeam Window Tint & Auto Service
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Clinton, NC 28328
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Customer Reviews
- 4.0 Average Customer Rating
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Things that you can do to improve customers experience is by having a person to person service and not an oline app cause many people like myself do not know how to use the app as a first timer
Uriel tGood
preston sSeemed to be new in doing business with U-Haul practices.
Jack FNot a comment for improvement, just wanted to say the interior of the cab was clean and nice on both trucks
Bonnie B