I reserved a 10 ft truck at the Pembroke location. I provided all information requested and checked for availabity on the website - a vehicle was available and I reserved it for Saturday morning.(reservation #72103941) Got a call from U-Haul (not the operators in Pembroke) Friday evening saying the RESERVED vehicle was NOT available. No explanation for why! Was told my option for having that vhicle would be to drive to Cobden if I wanted what I had already reserved in Pembroke. Totally messed up what I had arranged with other people helping with the move. The people at the Cobden location were excellent to deal with! In the future, I will look to other options before doing business with U-Haul again. It is surprising how many people I have told about this experience who know others that had this happen to them. My issue is NOT with anyone at the Cobden location, they were excellent. My upset is with how unrelieble the rental reservation system is.
Frank P
Christopher Tire Inc
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Cobden, ON K0J1K0
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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Computer issues happen and while it was frustrating because I was driving a long distance and on a time schedule everything worked out. I would definitely rent again from UHaul
Brett MAfter loading the trailer we found it sitting weird. Upon inspection I realized the trailer had a broken main spring. I then had to return to Christoper Tire for another trailer and unpack the broken trailer and load up the new one.
DAVID LThis is the second time dealing with this location, always helpful, patient with some of the issues we had with our fist rental. We chose this location because of the great service the first time around. Husband has even brought our tire business to this location after.
Cheryl MDropped off on a Sunday location is not open. No comment.
Adam R