Wonderful and helpful service attendant. Cost was transparent from the beginning and reflected the charges displayed on your website. Cannot stress the friendly and professional attitude of your employee.
JOHN B
Dulux Paints
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Cobourg, ON K9A5Y5
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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Not a great experience. I used this location because it is walking distance to my home. When I picked up the van, I was not given the opportunity to do an inspection of the vehicle before heading out and instead was told that it has already been inspected and I can take photos if I wanted peace of mind. The cab was not clean inside, it had what looked like saw dust on the passenger seat, but the back was clean. The gas tank was not full making it difficult to know how much gas I needed to put back. Luckily I took photos to compare both gas and mileage used. I also did not appreciate being charged $80.00 for a 1hr trip ($60 + $20 insurance) so a $19.95 rental ended up costing me $80. My trip was only a 36 KM round trip and I was not offered any free mileage. When I returned the vehicle the Agent was too busy to review my bill with me, so I had to wait till I got it emailed to me. I have used U-Haul in the past but I will have to reconsider using it going forward especially for shorter trips as it is not cost effective, and will use Home Depot instead.
EDUARDO NHi, I am always very impressed by the consistent & professional customer service as well as the quality of the trucks etc. that I have rented in the past. Which is why I didn't want to write this review, but felt I had to. The individual that served me at the counter and checked me in was very helpful and went the distance to ensure that I was served which included: going out in the snow and cleaning off the trailer I rented, raising and preparing the height of the tongue to match my vehicle, etc. All seemed well, until I moved the trailer in front of the building to take final pictures. What was not seen until then was that one tire was worn smooth, with no tread at one section and even the wires were showing through. I am horrified of what could have happened if I had taken that trailer on a major highway with a full load for over 4hours. It could have ended tragically. Someone at your location needed to do a better job of routine inspection and maintenance of the older equipment, prior to my arriving to ensure this could never happen. Once I told the customer service rep, she quickly made arrangements for the only other enclosed trailer on the lot which was smaller than originally reserved. I am/was a loyal customer... but for now very disappointed...
DAVID SStaff was extremely nice and helpful. Lot could use better snow clearing
SHAUN Mgreat service, Shai and Kevin are great.
SHAWN B