There was a box spring and bed frame left in the back of the truck from the previous use. The guy working wasn’t made aware of a pick up to use the truck cleaned of snow and ready for use when we arrived.
MICHAEL C
Interstate All Battery Center
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Coldwater, MI 49036
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Customer Reviews
- 4.0 Average Customer Rating
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The pickup was scheduled at 10:00 a.m. I arrived promptly and it took 45 minutes to be issued my U-Haul they were experiencing massive computer issues could not print a receipt or a contract to provide to me. The vehicle was covered in snow so I had to use my personal snow brush to get the snow off. Your app was failing to allow me to take any pictures. I attempted to contact support and said I would have be on hold for over 45 minutes so I just left. The gentleman and interstate wasn't at fault seem to be a computer issue on U-Hauls end.
Michael PI don’t feel like it’s professional to make the customer scrape ice and sweep snow off the rental truck. It was not snowing at the time of pick-up and some trucks had cleared windshields, just not the one assigned to me. Otherwise service was prompt and decent.
KEVIN ECheck the truck over. Was unacceptable
MARV AI was told at the desk that the gas guage was stuck at half a tank but would go down once it passed half a tank. I wondered why they would still rent it out or offer me a different rental. I asked how i would keep track? I guess that i would have to write the milage down when i gassed up? I am appalled that i was treated like this!!! I will look elsewhere next time.
DANIEL G