This location is fine, BUT..the hassle with getting the right truck was unbelievable. The original truck wouldn't work due to no loading ramp (not clearly advertised) and the process of getting into another vehicle was simply poor management. There was a truck located at this location that I eventually took possession of but I was sent to another location 30 minutes away first that had no people available and no way to collect the truck. After hours of frustration and calls I was finally sent back to the original location and picked up the new truck. I don't think I will ever use U-Haul again!
DAVID B
Everyday Cars LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Florence, AZ 85132
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- 4.0 Average Customer Rating
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How U-Haul Reviews WorkThe site was fine & the manager was helpful - but we were delayed an hour due to a glitch with our reservation and the ramp was not properly attached - our loader was nearly injured and it caused a delay to our load and we had to have roadside assistance come fix it before we could leave. The unloaders noted that it was still not fully in place.
Kristen MEasy droppoff. No improvements needed
Andrew REnded up with several fees that were told I would not receive initially. When I tried to call and dispute it they said there was nothing they could do.
Johnson LDirt lot! No one to help. Dirt lot made truck dirtier
Brandy R