This might have been my worst UHaul experience ever! I arrived to find out the only individual who could rent me the truck I reserved was not there but would "be right back in 5 minutes". I was already running late for an appointment and he was definitely not back in 5 minutes. 15-20 minutes later, he arrived back and despite my rental being done online a day prior, he said he didn't know about it. Then he proceeded to accomplish the rental contract on his personal cell phone. The phone was very slow and he kept saying it was due to poor WIFI. Then the contract was essentially illegible based on the size of the font on his phone and I didn't feel comfortable handling his phone for an extended period anyway because he was getting personal text notifications while I was trying to read and sign the contract. In my reservation I had requested a package of furniture blankets and he told me they didn't carry them. I had also requested a furniture dolly and he said they had it, but then brought me a regular hand truck which I refused since I already had one. I think I was still charged for the hand truck but I didn't have time to try to sort it out as I was very late at this point. Upon turn-in, I was then hit with a fee for additional mileage that was also unexpected. I feel the entire rental experience was below UHaul's normal standards and I should receive some type of discount for the unsatisfactory and delayed service when I picked up the truck. As a minimum, I should receive a refund for the dolly that I didn't take or use.
Charles E
C&T Express Auto Detailing
(U-Haul Neighborhood Dealer)
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One-Way and In-Town® Rentals in Columbus, GA 31906
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- 3.0 Average Customer Rating
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They over charged me and kept hitting my card after I paid them. Do not rent here!!!! The owner said he was sorry and would make it up to me somehow. Uh! How about refunding my money!
CRYSTAL NI love the facility. The associates were great. I thank U haul and I will continue to use them.
raymond jI had to clean the windshield inside and out just to be able to see. The truck smelled of cigarette smoke.
Sean STook them 4 days after I dropped the truck off to mark it as dropped off
Michael D