A little mis informed about the whole deal was told a price was a little more didn’t say nothing about another fee and then since I got item for 6 hrs once I brought it back was after hours so was also charger another fee for after hours but still over all good just information was a little lacking
Thomas E
Wizard Towing
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Converse, TX 78109
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.5 Average Customer Rating
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Why was I charged $389 when I was quoted $272 for driving way out of my way to Plano to drop off the UHAUL? What I planed as sub $400 move turned into $500 after tax? I need answers. UHAUL was DISGUSTING. Animal hair, cracked mirror. Waited 45 minutes to even get it because systems were down and was asked for a photo of my ID and CC? No thank you. Lastly, got home and took the ramp out to find glass EVERYWHERE. Just thankful I had shoes annd my kids weren’t outside when I took the ramp down. Overall, the worst experience with a UHAUL pickup so far. P.S. I want to know why I lost the discounted rate for driving all the way to Plano to drop off the UHAUL.
Michael KThere was no person that I could talk to at the return location even though there was a sign that said we will meet you outside during business hours. If I didn't complete the return process the system should have sent me a text or notified me somehow. The keys and uhaul was returned at 10 am on Friday morning. I had the uhaul for 2.5 hours and I was charged for an extra day. I even noticed it was still active at 5 am Saturday morning and chatted with customer service and was told I would not be charged an extra day for the uhaul since I returned it way before the time frame.
NATALIE TOriginally I was asked to pickup in a different location and that I'd be given a 20' truck at the same price as the 15' I had originally reserved along with 50 extra miles and an extra day of rental for no charge. The person I talked to was very nice. The location was desolate, no one was on site. The truck was dirty, windshield wipers were in need of replacement, truck was 1/2 full of gas.
Heather FBetter and more signage is needed.
Jill R