I have never added insurance. I know 100% that I did not add insurance to my order, but when I checked out they told me a higher price than what I was expecting. The app had told me the correct price when I finished my reservation. I asked how the price was so high and she couldn't give me an answer. I was in a hurry so I just accepted it. Only later after getting my receipt did I see that safetow had been added to my order. The employee added it when I picked up the trailer, without my permission.
James M
B&T Appliances
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Cookeville, TN 38501
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.5 Average Customer Rating
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My only comment is that since I had to drive so far to drop off my rental I was charged an overage. That should be considered when mileage is calculated.
CONY GOf all of the U-Haul rentals I have done, this one was the worst. Would I recommend this location, that depends. I went online for the reservation, spoke to the rep at pickup, then when I returned it I found there to be extra charges. Read the receipt prior to leaving! My $18.43 rental charge turned into $47.00. She added a dolly and furniture pads. I told her I was moving soil less than 5 miles. Duh! Oh well.
Brian H