Very disappointed and unsatisfied with my U-Haul experience. The Listed contract gas mileage was drastically and inaccurately stated. I sent a photo of the timestamp of the true gas mileage according to the tank and what was listed on the contract.. putting gas in the truck the gas completely leaked out of the tank. I immediately sent photos and a video of the gas pouring out of the truck and was told to bring the truck back. I could not do that as the truck was filled with my belongings and the truck I picked up should’ve been in working condition. They said a roadside assistance technician would be sent out in 30 minutes to an hour. This was after I already spent time and money at the gas station on a faulty gas tank. as I rented this truck for a moving day, I was on a time crunch and did not have the time nor ability to wait for a technician to be sent out. we drove the truck to my destination in Los Angeles and called again for roadside assistance. I was told I would have to wait for a repair technician to come out to my location and fix the tank and then I would have to drive it back to drop off. This was extremely inconvenient and I felt unsafe driving the truck anymore than I had to as I needed to get to my location. I called and spoke to someone again and let them know i would bring the truck to the destination drop off. Since I was told they would not drive it back,. I then called roadside assistance again to inquire about compensation for the faulty truck. I was told a manager from the pick up location would be handling my claim. I then also called customer service to try and get in touch with the end destination location in order to figure out my contract prior to being charged. They could not get a hold of anyone from that location. I spoke with multiple people on the phone and have not Been given a solution. Having to repeatedly tell my story and be passed to multiple people On the phone with no solution was extremely inconvenient on a day where I was moving my belongings.
MORGAN Z
Pacifica Industrial Corporation
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Corona, CA 92879
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Customer Reviews
- 4.0 Average Customer Rating
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Better reception area, the office that I was taken wasn’t clean and the employee had food everywhere and no place to sit. I was charged for 1 gallon of gas!
Cynthia SThe location was clean, and the customer service was excellent. They were very helpful and helped make the process super easy for walking in. I have rented U-Haul before in places that are filthy and the people were rude as all get out. So this was a pleasant surprise as I just assumed all U-Haul‘s were dirty and people weren’t nice or didn’t care.
JAMILEE CCraig and Russ were extermily customer service oriented. i have b een to others they were n I t as helpful as t h e one i went to !!!!
WALTER KThe service was great at this location. The truck was clean and ready for us to pick up and the return process was very quick.
Stephen G