The older lady who works there was an absolute gem but uhaul claims to be having glitches with the app. I made a reservation on Thursday evening to pick up a rental on Saturday at 8:30. The lady had a line so I waited until it was my turn and she asked me what my name was. I gave her my information and she said I don’t have a reservation for you. I pulled up my app and showed her my reservation number and how Holdens was the place I was to pick it up. She then tells me she doesn’t have any trucks available and I told her I needed that truck to move. She asked how long I needed it for and I said my reservation was for 4 hours. She then proceeds to tell me that she has a truck I can use but someone else was coming at 3pm to pick it up so I’d need to have it back by noon. I was frustrated but thankful she was trying to help me. I finally got the uhaul after 9am and rushed to move. I didn’t have enough time to load all my big stuff. I dropped the truck off and the lady told me I didn’t need to do anything else but take a picture of the gas tank and mileage for my reference. Come Sunday morning, I need to make another reservation because I didn’t have enough time the day before to load all my belongings and I can’t make a reservation because the lady never closed my rental from the day before. I ended up asking my children’s father to put it in his name and we got a reservation for 11am at holdens. We show up there to get the rental and a truck is blocking all of the trucks. I call uhaul and get transferred to a gentlemen named James and get put on hold for 45 minutes only to be told to go to another location to get a truck but they only had a 10ft when we reserved a 15ft. Now that meant I was going to have to make multiple trips bc the truck was not big enough to fit everything else I needed to move. I explain to James how frustrating I am and ask if there’s anything uhaul can do for me becsuse I spent money on a uhaul the day before, got charged for the one at holdens even though I didn’t get it and then got another charge for the one at the other location. He tells me holdens has a service guarantee and should give me $50 but I’ll have to call and discuss with them which did absolutely nothing for me. I am extremely dissatisfied and want someone to call me in regards to my whole experience.
Elizabeth C
Holdens Wrecker Service LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Covington, LA 70433
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Customer Reviews
- 4.5 Average Customer Rating
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Was questioned on not returning a dolly that was never given to me to begin with.
Selena PQuick and efficient
SAINTS TThis has nothing to do with Holdens Wrecker Service or the Abita Storage Co. but I reserved a trailer online with Abita Storage Co. and the trailer wasn’t there so I was redirected to Holden’s by the U-Haul directly, I’m assuming, and was told they had availability. Just an inconvenience to travel further away.
Mason SExcellent service and equipment
Mark A