Maybe try having what the customer reserved actually available? Your inability to comprehend what a reservation is cost me an extra hour of paying my labor on moving day, while we frantically looked around for an appliance dolly substitution. Multiple emails confirmed I absolutely reserved an appliance dolly only to be told, "Sorry. We don't have one" when I show up to claim my reservation, which took 40 minutes to "find" my reserved truck that was literally sitting in the parking lot. I will NEVER use UHaul again. I will carry things on my back before I ever give UHaul another cent. Horrible customer service too. No one knows what to tell you other than "Sorry". Just an awful, ugly, frustrating experience. Cost me money for incompetence in addition to adding a boat load of stress to an already stressful moving day. I will blast it out to whomever will listen...UHaul is a scam.
Laura T
Cresson Shop N Save
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Cresson, PA 16630
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 1.5 Average Customer Rating
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My truck was not there when I went to get it. I wasted an hour maybe longer with Tech support trying to find another truck. I had to drive out of my way to get another truck. I actually need someone from Uhaul to call me to straighten out these charges.
Alice SContinue service. Tky
william MFind someone to run this business that is truthful with the people who use the rental vehicles.
curt mThey had mileage wrong , so I took a picture of it. Called uhaul, they reimburse my money in 3-5 days.
Zane H