Customer service at this particular was perfect. I was in and out in less than 10 mins.
TERRANCE C
Flakes Mill Self Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Decatur, GA 30034
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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May want to put a dolly on the truck just in case something is extremely heavy, it could be very helpful. Otherwise I was totally satisfied! 😉
JOHNETTE CN/A
Donnell GService was great!!!! will use again.
RODNEY JSo I want to say i have the upmost respect for the boots on the ground people who serviced me. Especially the gentleman at the Flakes Mill storage facility who got me set up with the vehicle. He was friendly and everything with the truck was fine. However my grievance is with U-Haul corporation. I booked a 15 foot truck with 2 furniture dollies and one hand truck through what i thought was a smooth online process. However when I went to pick up my rental the attendant at the storage facility (which is a third party) said he doesn't have dollies at his location (inconvenience #1) and recommended checking an official Uhaul location about 5 miles (out the way) from there (he even called and tried to alert them) (inconvenience #2) and when I went to that location, the lady working the desk who looked stressed out and flooded with customers with other issues said they didn't have any dollies. My biggest complaint is that the smooth online process should have checks and balances because its smooth at taking my money but seemed no thought was put into making sure my order was correct. The shortcomings threw off my timeline and plans for the day and i had to keep it moving and find work arounds. Soliciting my hard earned money and not delivering full value is my #1 rule for no longer supporting a business. I hope that this finds someone at U-Haul who cares and does not simply go through an AI filter for "sentiment.' Please work to make your company a customer focused company and not be greedy for quick profits. Sincerely, hard working father of 2.
CHARLES S