Way better customer service and be at the shop or location it seems like a scam how it's ran
Brandon V
T E G Sound Labs
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Decatur, GA 30035
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Other U-Haul Services
Customer Reviews
- 2.5 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
I believe this location is running a scam where they fraudulently charge customers for pre existing damage as well as frivolous cleaning fees
Linia WDo not use this location. This was by far the worst rental experience I have ever had. I chose counter pickup, but when I arrived no one was there, and I had to complete the process over the phone. The truck itself was disgustingly dirty, and my mattresses are still damaged from being placed in the back of it. I had reserved two dollies but was only given one, and all the moving blankets were missing. To make matters worse, the truck reeked of a strong chemical odor, like crack cocaine, and the location was seedy and run down. On top of that, the truck had absolutely no gas in it. Fortunately, there was a gas station across the street, or I wouldn’t have even been able to leave the lot. After all of this, I received my receipt and discovered I had been overcharged. When I contacted U-Haul to report the issues, the only resolution offered was a coupon for next time. That is completely unacceptable. Customers deserve safe, clean, and properly equipped vehicles—not this type of negligent service.
Dwan BThe young man was nice explained every step of the way
LASHAWNDA LMy only suggestion would be to allow customer feedback on the app.
Ronald B