The employees were very helpful for pick up and drop off times.
Trailer Rental & Towing in Des Moines, IA at U-Haul of Urbandale
Moving to or from Des Moines, IA? U-Haul cargo and enclosed trailers are intelligently designed to protect and secure your precious belongings, while our open utility trailers are perfect for hauling building supplies, landscaping materials or bulky items. U-Haul car trailers have EZ load ramps for effortless loading of vehicles while our motorcycle trailers are lightweight and easy to tow. Get FREE trailer rental rate quotes in Des Moines, IA 50322 today.
Get FREE trailer rental quotes on car trailers, utility trailers, cargo trailers, and motorcycle trailer rentals in Des Moines, IA
Cargo trailers in Des Moines, IA are lightweight, aerodynamic, and engineered for better fuel economy which makes it easy to tow behind any vehicle. Millions of families use our enclosed cargo trailers to move every year. U-Haul has a large selection of enclosed trailers to rent in-town or one way, review our cargo trailer sizes and reserve a trailer rental online at U-Haul of Urbandale!
Utility trailers are perfect for towing large or oversize cargo in Des Moines, IA 50322. Many utility trailer rentals come equipped with a loading ramp for easy convenience. The utility trailer selection at U-Haul of Urbandale provides an affordable solution for home improvement projects, furniture delivery and for towing recreational vehicles. Utility trailer rentals are also popular with businesses for deliveries and trade-show events. Utility trailers come in a wide range of sizes and styles so that any car can tow.
Moving cross-country with your vehicle on a car trailer is a smart way to save gas and eliminate miles of wear and tear on your vehicle. Our Tow Dolly is a low-cost option for towing front wheel drive vehicles, while auto transports are ideal for long distance moves. Both car haulers fit most sized vehicles in Des Moines, IA and are also an economical alternative to calling a tow truck in the case of a break-down. Whether towing behind a U-Haul moving van or your own personal vehicle, you can rent a car hauler for both in-town and one way moves.
Motorcycle trailers in are lightweight, easy to tow and have an easy-access loading ramp. Each motorcycle trailer also comes equipped with an integrated chock for the front wheel and with heavy-duty tie-down rings to support even the heaviest of motorcycles. Reserve your motorcycle trailer rental in Des Moines, IA online today!
Trailer and Towing Supplies
The service and availability of rentals has been and continues to be fantastic. The greatest hindrance is the location. It can be difficult to access and the property is tight and difficult to maneuver in.
The man that was working was extremely rude and short. Never thanked me, didn't walk me to the rental just pointed to it, and when I returned he got mad at me because I came in with my keys rather than just leaving them in the truck. Will rent form uhaul again but not this location
Appliance dolly and furniture dolly not available. I ended up purchasing a dolly from inside the store, very bad quality and the handle kept coming apart. After hours check did not work from my mobile device.
Signed up for 24/7 pick up, get to the location 2 hrs before pick-up and even though my online account/check-in said â€œreminder you signed up for 24/7 online pick-up...â€ but then when I would click on it, it said I didn't sign up for it and had to wait until the location opened? Which didn't make sense because I wouldn't have selected 7am pick-up if I couldn't pick up online because the place didn't open until 9am? Then when I called the general phone line, I had to wait 45 mins just to get someone on the phone, and the lady was incredibly rude, couldn't help at all and just indirectly blamed me, then transferred my call which got disconnected. Thankfully an employee at the store showed up an hour before opening time and assisted us, after already sitting there for over an hour, but the truck we rented wasn't ready/clean, and it wa buried in the back. I will NEVER use uhaul again and will make sure to spread the word, awful, awful experience. One of the worst customer service experiences of my life with the cal in process.
Your online sign in process and bar scanning is horrendous. The need to get my phones location when I return the vehicle is unecessary. When my phone didnt give the location I was in even after allowing the location to be picked up I wasnt given any other options to proceed. I was stuck waiting for customer care on the phone for 30 minutes before I got ahold of someone that could finish the process.
There is no place to park. Very small lot.
Truck needed a front end alignment. The whole check in process is crap. We are not to do the job of UHaul employees. Also there was a worker there past closing time.. there were a couple people out in the parking lot and he just walked out and went straight to his car without asking the customer if any help is needed. This may be my last time renting with U-Haul.
Small parking lot need to expand space
The person I dropped off the truck with was very friendly and helpful.
Thank you to the young man who helped me when I was struggling with the on line pick up and who started up the van and got it defrosting for me!
Employee was courteous and friendly.
The guy who helped me was amazing! He was very personable and friendly. He is the reason I'll be back!
I have a dispute with my bill and have received no reply to rectify the problem.
Had trouble using app but was returned on time
The gentleman that helped us had an unruly customer just before us and he dealt with that person very well considering that customer was demanding and inconsiderate. The employee kept his cool, helped us very nicely and resolved the other customers problem (which was the customers fault not the employees/shops). We will definitely be back!
I've had several experiences with U-Haul over the years, including this particular location in Urbandale, IA. This was the best experience in working with U-Haul I've ever had. The equipment was on-site, on time, and in perfect working order. The staff were knowledgeable and professional. My past experiences with U-Haul left me vowing to never come back; however, this experience was everything I expected. Nicely done.
The check in and out process was so easy. Great experience.
Staff efficient, courteous, and helpful. Good job!
Staff did a great job!!!!!!
Larger lot, parking is terrible and entering and exiting difficult. The manager is very helpful and a very hard worker to make a move less stressful.
The manager checked me out, he was great. The woman that checked me in was nothing less than a total bitch. I parked in front due to a pick-up with a trailer in the driveway, this location is small & access is limited. The woman that checked me said I had to park the truck in the lot, I advised of the truck & trailer in the drive, she acted pissed off, took the key & stormed outside. I mentioned to another customer who was waiting she's probably more experienced with this locations small lot. When she returned she was talking to the customer I just spoke to, and in a loud voice was saying "there was all kinds of room in the drive", I said to her you are more familiar with this location than I- she said in a nasty, disrespectful tone, "Sir that conversation wasn't meant for you!" , so why the hell did she say within ear shot of me ? This person needs a day off without pay to reflect on her lousy customer skills, and some additional customer service training! I will NEVER return to this location ever, nor will I recommend it to anyone. I have never been treated so rudely in my life, there is no excuse to ever treat a customer in this manner.
I brought it back a day early, never got an email with my receipt. I called to get one and turned out to be mass confusion. Then got a call later wanting to know why I had not brought the truck back? Still got charged for 2 days and now got a charge for $39. Most messed up place ever and not sure when I will ever get a refund. Paid $142 for less than a 1 day rental. Ridiculous and I shouldn't have to go thru so much just to get my money back.