I had a verified reservation for a 26 ft U-Haul truck to do my move from one house to another. The distance between the two was 16 miles! I could have done the move in one truck load maybe at most two trips. I had the reservation for two days! When I went to pick up the 26 ft truck I the place I had called and made the reservation had no trucks! Sent me a block away to this dealer for a ten ft truck and when I go around back to look at the truck they have a 26 ft truck that has a reservation for pickup the next day. Even though I could show her on my phone that I had an email from U-Haul verifying my reservation for a 26 ft truck I could not get it. I already had paid people to help me move and had to have a truck so I took the 10 ft truck but it costs me many extra miles to move because of the many extra trips I had to make to do my move plus what I had to pay extra for my helps extra time! I’ve used until a couple times and was surprised to go through this but I may not use you again after this experience! Very stressful experience!
david m
Prepaid Superstore
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Douglas, GA 31533
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 4.0 Average Customer Rating
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The lady behind the counter was very rude and not customer friendly. Would not recommend. The dolly had sticky residue on it, I had to wipe and clean it.
Deanna TAssure the availability, however the pick up location was great! She accommodated me and i will forever be grateful for the great customer service the location provided to me.
adrian jStill waiting for my deposit. Never took this long.
KAY SNo comments
Kenneth P