Truck was very dirty in the inside of the cab
TERESA H
Mail Central
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Douglasville, GA 30134
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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I feel it is terrible when I 78 year-old man has to lift a tow dolly up and put it on the hitch and hook everything up by himself with no assistance from anyone. This is twice in a row this has happened to me and I am not at all happy with it.
JAMES HI believe the vehicles should be cleaned and wiped down more times than not. The truck was dusty all over and it smelled. The third party locations never seem to get that right or clean the vehicles often.
MICHAEL CThe motorcycle trailer that I rented was very banged up. The left rear corner was so damaged that the license plate was nearly unreadable, and I’ve rented it twice now several months apart with the same damage. The location also forces customers to block a fire lane in order to pull around and have an employee take a picture of the hookup. Lastly, I was charged for 2 days of use when I only used the trailer for several hours. This is partially the fault of the extremely buggy U-Haul app and website, because I couldn’t check the trailer back in when returning it. Thankfully I noticed the extra charges and called the location and they removed them without incident. But it shouldn’t have happened in the first place.
OLUFEMI BId asked about chains and straps the lady assured me that the chains and straps were on the trailer. When I loaded the vehicle there were no chains and straps. I called and the the same lady then told me that chains and straps weren't included. I feel if a customer asks about something like chains and straps they should be told the truth for safety reasons.
MICHAEL S