Nothing to say about the location itself. Actually, the personnel were really helpful. However, I want to leave a comment about my overall experience with U-Haul. That was my first time renting a U-Haul, and it was a really bad experience. To make sure everything would go smoothly, I made a reservation 11 days before the pickup date. On the pickup day, at the correct time, I went to the pickup location, and the attendant told me I needed to pick up the trailer in another city, 32 miles away. I drove there, and on the way I kept calling the new pickup location to make sure the trailer would be available. However, the attendant kept asking me to wait or call back in 10 minutes, or said they would call me back, but I continued driving. When I arrived, the attendant called me to say the trailer was not available and recommended that I call customer service. I called them, and a very kind representative told me to pick up the trailer at another location, now 72 miles away from where I was. She also gave me a $100 discount for the inconvenience. I then drove to this third location, but when I arrived, it was closed. I called again and was told that someone was supposed to be there but wasn’t. After waiting several minutes for an answer, they suggested that I pick up the trailer at yet another location—a fourth one—located 116 miles away, basically a two-hour drive. Another representative told me this was the closest option available that day (it was a Saturday), and that more options would only be available on Monday. I needed the trailer on Saturday because my trip was scheduled for Sunday morning. I drove the 116 miles, and when I arrived at the new location, it was literally in the middle of nowhere—a very strange place with nothing around. I called the person who was supposed to meet me with the trailer, and he sent me the “real” location, which was another 7 miles ahead. Finally, I got there. The attendant was very friendly, and I was finally able to pick up the trailer. The rent also included an Appliance Dolly, but it was not available in that location. I was supposed to pick it up at 10:30 a.m., but I didn’t get it until 4:00 p.m. I wasted a lot of time, drove more than 300 miles, and all my planning and organization went out the window. What was supposed to be an awesome move turned into a very stressful, exhausting, and potentially dangerous experience. I consider this situation disrespectful and uncaring toward a customer. I will definitely think twice before renting anything from U-Haul again. I was very disappointed. Problems happen and mistakes happen, but what I experienced was negligence.
Marcelo B
City Storage Dyersburg
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Dyersburg, TN 38024
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Customer Reviews
- 4.5 Average Customer Rating
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We’ve used this location before, they are easy to get in touch with an service is quick and easy. They always have what we need as well which makes it the perfect company and location to rent from.
ERIC RThe two people working upfront were slow and rude
DEMI OThey should have given us more instruction/information about the control panel inside the truck.
LEONARD UI wish I got the man’s name who assisted me but he was very helpful.
CHARLES R