It should be very clear this is an unattended location and pick up can only proceed through the app. Further the accessories I ordered were not in the truck. Another reason not to use this location. I had to drive the truck to another location to get those.
Olaf B
A 1 Auto Service And Towing
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in East Palo Alto, CA 94303
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.0 Average Customer Rating
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The U-Haul app was pretty good, but it did not give explicit instructions. For example, I looked in the FAQs and I searched the app, but I never found any instructions that explained that I would upload my drivers license once I was picking up my truck. Also, it was never explained that I would have to have a friend’s name and phone number as a reference. fortunately, my good friend gave me a ride to the location and he was able to be my reference.
Noah HLocation was fine. UHaul verification was a pain in the a$$. It took them 30 minutes to verify me, even though I already had an account and had checked in. Absolute shambles of customer service.
Allen HThe truck smelled like pee, I couldn’t upload pics of the truck. It wasn’t a great area or super straight forward but it was fine
Sofia VThe truck was filled from top to bottom with used and damaged boxes. Also, the check in process was so difficult as the location services would not register my phone even though I was starting right in front of the door to the pick up location. For all the issues and how dirty the truck was I should receive a discount.
STEVEN B