I would like my dolly next time Truck was a hunk of shit, but it got the job done 2.8/5
Dimitri K
A 1 Auto Service And Towing
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in East Palo Alto, CA 94303
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 2.5 Average Customer Rating
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Was not told that I needed to download an app to get the code for the key. I expected an agent to assist me.
Terry WIt should be very clear this is an unattended location and pick up can only proceed through the app. Further the accessories I ordered were not in the truck. Another reason not to use this location. I had to drive the truck to another location to get those.
Olaf BThe U-Haul app was pretty good, but it did not give explicit instructions. For example, I looked in the FAQs and I searched the app, but I never found any instructions that explained that I would upload my drivers license once I was picking up my truck. Also, it was never explained that I would have to have a friend’s name and phone number as a reference. fortunately, my good friend gave me a ride to the location and he was able to be my reference.
Noah HLocation was fine. UHaul verification was a pain in the a$$. It took them 30 minutes to verify me, even though I already had an account and had checked in. Absolute shambles of customer service.
Allen H