I wish I didn’t book here. The truck was dirty. In the front there was half eaten food good wrappers and empty and some with coffee in Tim’s cups. I took a picture but not sure how to attach the seat was dirty as well. I wipes with a disinfectant wipe before siting it was gross. Then when we opened the back to load the bed was just filthy. Good thing I have some sheets I took from home to lay. I was very disappointed and no one cared. It was very pricy for the dirty truck the person at the store said to deal with uhaul. They don’t care. I would like a refund and then I forgot some stuff so had to rent again with in minutes of returning and the lady was not helpful so paid rental fee twice
Salveshni K
Highend Convenience
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Edmonton, AB T5Y3X6
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Customer Reviews
- 3.5 Average Customer Rating
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As I have previously stated this was not a good Experience. Even though I was the only customer in the store it took 40 minutes to pickup a truck. The agent said that it was U-Haul’s server that was the problem. I don’t know if that was the case. The gas tank was not full on the vehicle when I picked it up. The agent said to just fill it to the Lebel it was at when I picked it up. How are you supposed to do that. How was I to know how mich to put in. I overfilled. The delay in pickup cost me $80 in wages. Overall this was just not acceptable. I’m very disappointed.
Larry BGreat experience renting from this location!
NORMAN MDisappointed that the vehicle was not ready for pick up with so much snow and ice buildup that it took 52 mm minutes to leave the rental location. There has to be a better system to ensure this type of inconvenience does not happen!! The agent was friendly but that doesn't erase the terrible experience of having to de-ice the vehicle and get it ready to drive!!
Norman MThe vehicle is full of snow when they turnover to me the vehicle.
JONATHAN O