The customer service rep in the store could not complete the contract. They were required to text their supervisor, then acted as a mediator. Waiting for text conversations and actions to come via store staff from their supervisor is time delaying and unprofessional. After returning the truck using the U-Haul app, the store over charged us by over $100.00. U-Haul customer service was able to see their mistake and start action to correct the error however it takes days to correct and refund our cc.
Lynn D
AM PM Convenience Store 83
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Edmonton, AB T6C2X9
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.0 Average Customer Rating
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Recommend
SIMRAT SDeal very good. Am pm convenience store well treated management. Excellent experience
SIMRAT SThe store was not open at the stated opening time and we had to wait for someone to arrive to hand us keys. The UHaul process in general was slow and repetitive and I’m not sure why I bothered with the online check-in.
Hanna DOur pick up was scheduled for 9:00am however when we arrived at the location it was closed. Staff arrived at approximately 9:20am with no explanation, concern nor apology to the customers who were waiting.
jeanne m