There were multiple issues with my reservation. First the website let me reserve a trailer that was not appropriately sized to pull my car with ZERO warning that it was the wrong type of trailer. Next, I had to pay extra for the correct trailer and was told when I went to pick it up that they were unsure of when its maintenance would be complete. Lastly, I was charged for the trailer, and then my father who picked it up (3 hours after its original pickup time) was charged a SECOND time. The uhaul system was down at the time of this mistake, but I was in a rush to move. The uhaul worker was able to resolve my issue and get the trailer I needed, and I am being refunded for the second charge. But these issues should not have occurred in the first place. Do yourself a favor and research more and plan accordingly.
Ealah S
Southwest Stinger Automotive Chemistry
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in El Paso, TX 79925
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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It was so quick and easy to drop off the trailer!
Alexandra SThe two individuals running the location were nice people, but I dont usually like to pickup from neighborhood, none Uhaul centers due to many potential issues. Things like unprofessional people, reservation discrepencies, uninviting facilities, and broken or unavailable equipmenr; even with a reservation. The biggest issue with this location was that they lost aite access to Uhaul. I was on a time crunch and they made me late to meet my movers because they didnt call a Uhaul agent to assist them sooner. No.other issues with this location.
john wThis was such a good positive experience
TIMOTHY WMaking sure the business is actually open for business.
JAIME A