This is the second rental in the past month from two different locations. Both were well located for my objectives. However I was led to believe based upon the detail offered on the website there would be support equipment available. The first location I had selected two furniture dollies and the second a standard dolly. In both cases neither was available. I made do with a standard dolly from the first location and the appliance dolly substitute was of minimal benefit. Both owners apologized for the lack of the equipment and suggested they had no way to manage what is offered on the site. This is a big dissatisfier, primarily with the website for it does not allow me to find a solution in advance of showing up to do my moves.
ARTHUR S
Scott's Auto Clinic
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Essex, MA 01929
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Other U-Haul Services
Customer Reviews
- 4.5 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
The location itself was fine, albeit out of the way since I was coming from Revere. The gentleman I worked with was efficient and knowledgeable and had me on the way in under 15 minutes. He seemed a bit confused about some of the paperwork but not such that it delayed anything. The trailer had not been swept and there was detritus inside which needed to be swept out before reloading.
Dawn AEasy accessibility and a helpful owner making the pickup and drop-off seamless. Good people.
Myles MMake the online registration easier and much m,ore customer friendly
David C1. Tie down bars in the trailer were broken. 2. Trailer had no tongue jack!!! 3. Right rear tire had to filled with air three times. 4. The trailer was advertised to have brakes but this clearly didn’t yet needed them when loaded.
Tim K