Pick Up Location was a Beverage Store -- I never would have gone there if I knew this. Not Professional or trustworthy at all. Owners (??) of the Beverage Store handed me the phone & said talk to " this guy. " Somebody named Neil said this is how they do it & started asking questions - Same Information I had already given the people at the 1-800 #. When I questioned him, he said " What's the Big Deal & I could just Cancel the Reservation. " In this day & age, who in their right mind just volunteers Information over the Phone to " some guy. " Horrible experience. If I didn't need the Truck the next morning, I would've Cancelled. No Dolly with the Truck as promised, told by Neil to call back & someone else would have to issue the Credit. Had to call 4 other U Haul Locations to find Furniture Pads, 1-800# said call the Central Location in Cleveland & when I called, they said: " Who told you to call us / We don't have any Pads. " Comedy Show. I've Rented from U Haul in the past but, probably would not in the future based on this experience. Mickey Mouse Operation at this Locale & not helpful at all.
John M
CJs Beverage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Euclid, OH 44123
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- 3.5 Average Customer Rating
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Don't keep or discard items without giving 24hr notice. I left an ottoman in the back of 10' truck and when I called the next morning(they were closed when I returned the truck); No answer, I texted; No response. Went to the store it was claimed that there was nothing found in truck and the truck was rented out again at the time of my arrival.
Michelle KNice
SIMONE BI took pictures of gas gauge . They charged me too much. I want a refund
William BIt says 20$ on the side of the truck, in total ended up being over 150$ . Gas tank said it was 3/4 full when I got it, when I started the truck, barely 1/4th tank full.
Trevor P