The U-Haul was not clean inside when I got it. It was nasty. I was also told the pickup location was a bait shop. It was in fact an auto body. The guy to get the key from was not there. I had to wait to get it. Then the U-Haul was still attached to a flat bed U-Haul trailer with a car on it. Very unprofessional. Then there was no place to return the key I had to put in through a mail slot. Also forgot to add that the number on the U-Haul contract is not the guys phone number. It’s the auto body number. I also knew this thanks to the neighbor in the parking lot. Horrible experience.
sarah S
1 Spot Complete Auto
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Fairfield, CA 94533
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Customer Reviews
- 4.5 Average Customer Rating
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Nice folks
Cheryl HCustomer service is great.im satisfied
Roderick PIt would be helpful to know if the pickup/dropoff location is manned at all times or if your "selected pickup time" is expected to be an appointment. I chose a time when I made the reservation, but we arrived an hour early and nobody was there. We were able to make arrangements over the phone, but had I known my pickup time was an actual appointment, I would not have shown up early.
Michael WI appreciate it, the quality of the equipment and the web-tool assisted rental process
BETHANY S