The air conditioner only came out of the defrost area, it was over 100° the day that I rented this vehicle. I returned the vehicle 50 minutes earlier than my reservation end time, but I was charged for an after hours return, I'm not sure if I get charged because they were closed upon my return or they're saying I was late returning it. I wouldn't know because the U-Haul app would not let me complete my delivery back to the facility after I put the keys in the box the app stopped and would not do anything else so I could not even complete the time that I returned the vehicle. So between the air conditioning issue, after hours return charge, app stopping and also I returned it with the exact amount of gas that it had in it at pickup (I only put 15 miles on the truck) I got charged for 8 gallons of gas so NO I'm not happy with this EXPERIENCE at all.
Cheryl D
BMS Auto
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Fayetteville, GA 30215
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Customer Reviews
- 4.5 Average Customer Rating
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My check in was a pleasurable experience. A few days before pickup, I was called by BMS to confirm everything. When I got there, the truck was ready and everyone was friendly and nice. They were organized and they knew what they were doing.
BRIAN KAlways clean and very helpful. I have tried the app on several occasions and usually have some issues, they step in and clear it up. Good job Thank you B. Knight
BARRY KRegular checkout
Vincent WEveryone is so nice and helpful.
ASHLEY L