I think equipment was well and customer service is pretty good but all employees need to be on the same page. One I talked to told me specifically bring it back at least on 1/4 tank of gas and you can’t get a fuel penalty that a lot of people do. Well that was a lie, bring it back exactly how you got it. So if it is over 1/4 tank of gas at example 150 miles, bring it back at that. The charges me $45.75 for fuel difference if maybe $2.00 even though it was their employee who told me to bring it back at that fuel level. They wouldn’t reimburse me which is crazy and rip off. I have had an incident at another U-HAUL before and they reimbursed me and said it was on them.
ADDISON R
Shipmasters
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Fort Liberty, NC 28310
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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Very great customer service.
PONNSATANA NI think Lyric the worker who helped me was great. She was helping me in the decision making process which made this very easy and convenient for me
MEGHAN TPurchase new trucks!
ZANIAH BOutstanding customer service.
KENNETH B