Arrived to no one at the property except other angry customers wondering around trying to find an employee. We found out he left to go to the gas station. Then he struggled for 30 min. to get the app to log us in. We were sent a link to take pictures of the truck but it wouldn't upload the images. So after losing nearly 1.5 hrs. We were one our way. Easily one of the worst Uhauls I've been to yet!
Ryan R
Silverline Automotive
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Fort Wayne, IN 46807
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Customer Reviews
- 3.5 Average Customer Rating
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It's a used car lot. They don't open until 10 and the truck was due back at 7 am. I parked best I could to be out of the way but the lot was packed with cars. No internet on my phone so I couldn't complete the mobile drop off. I was on time, more than the amount of fuel, swept the back out, and kept the mileage low. Yet, they tried to charge my card for an additional $75!!! Will not use this location again. The whole thing feels shady.
Victoria FThere was nobody at the facility, just one man working on a car who didn't speak English. I was unaware that I had to do the whole transaction online and the app was NOT operating properly. A 10 minute pickup took over an hour in the cold and rain. There was only half a tank of gas and the floors in the cabin were muddy.
Nancy LThe young gentleman who assisted me was very kind and went out of his way to help when I got stuck in the snow. He even provided me with another truck to drive.
quiana yParking is a major inconvenience.
KRISTOPHER B