Worst experience ever. They weren't there when went to pick up. 3 phone numbers on door. One didn't work others didn't answer. Finally one called back. Couldn't get to door even steps covered in show.truck was on E no miles left . No gas truck smelled of cigarette smoke literally ashes on seats. Wanted me to photograph. Items left in back of truck. It was an absolute ridiculous situation and I will not rent from them again. No customer service!!! A joke;!!
Patrica A
Minority A & E Auto Repair And Sales
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Frazee, MN 56544
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 2.5 Average Customer Rating
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There was no personnel on site
MARIA JMy experience was the worst. After I rented a ramp trailer, a man named Field called me saying that if I didn't return the trailer in 45 minutes, he would call the police and accuse me of stealing it. I had the rental receipts, and he personally installed the trailer on my truck, To improve this U-Haul rental location, they need to hire people who know how to do the job properly, speak to customers respectfully, and arrive sober. Because when he spoke to me, he smelled of alcohol; maybe that's why he became aggressive with me
Yanira RMake sure all parts are properly working. Make sure the person releasing the equipment is onsite when a reservation is requested.
Dani RThey just said to park it and didn’t do anything else
KENNETH F