DO NOT RENT FROM THIS LOCATION. I scheduled my pickup for 7am on a business day. The business hours are 6am-9pm, so I thought this would work out well. Upon arrival, I completed the mobile pickup on the app which went smooth. I was told to go inside and pick up the keys at the counter. There was a piece of paper taped to the door that said, "If closed, call one of these three numbers." After TWENTY phone calls, someone finally picked up. The owner claimed to be sick and 60 miles away, so he could not get me the truck that I had reserved. After explaining that there were no other options within a 2 hour radius, he said his brother lived in town and could help me out. Thirty minutes after this, the brother finally shows up and provides me with the keys to the U-Haul. I finally get in the truck and it is quite dirty and the fuel tank reads 0 miles until empty. It took approximately 90 minutes after I showed up to receive my keys. Less than ideal when trying to move across the country. Overall, just a HORRIBLE experience.
Jordan S
Minority A & E Auto Repair And Sales
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Frazee, MN 56544
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.0 Average Customer Rating
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Carl SHave employees better understand hookup procedures. Employee completed order using a cell phone. Store owner not on site completed my order on cell phones. It worked out but question whether everything was completed correctly and I could begin my cross country trip.
Mark BEverything was great
Jaret cNice people. We ordered 24 blankets but only took 12. The guy there and someone on the phone when I called said we will be reimbursed. so how will we be reimbursed for the other 12?
Joan S