Unfortunately this location had no keys for my rental after 2 hours and no communication on what the issues was and eventually May showed up and rekeys the truck. Unfortunately Emma was not at fault for the lack of customer service she hasn’t been trained on U-Haul and it was supposed to be closed or so she told me when U-Haul changed my appointment to her location 10 minutes before my appointment pick up as another location where I had already been in the Lyft ti be picked up with my 7 year old. So we paid another Lyft to this location and it was all down hill. Again Emma no fault of hers she was Amazing and kind listening to me be upset. Please Train all your Employees on this Product.
AMBER J
Security Public Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Fresno, CA 93711
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Customer Reviews
- 4.5 Average Customer Rating
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This was the 3rd and final store I was sent over to that had my 15 footer the people who helped were super polite and very friendly the service was fast and efficient thanks I will be a returning customer;)
SHERRY RI am leaving this comment concerning an employee named Kelly. When I arrived to pick up the UHaul I reserved is when I meet Kelly. I was having a stressful day and in a hurry to pick up the UHaul truck that was ready and waiting for me when I arrived. Then I was greeted by Kelly . Her voice was soothing.Her smile filled the room . We chatted while she typed my information into the computer. I started to stand up and walk to the door i realized i was not feeling anxious and stressed. Hiring the right employee is the key to a successful business. A positive attitude can make the difference in a successful company. Thank you
KERRI MGreat can do attitudes!!
PAUL SI didn't see Anything that needed to be improved. Customer Service was amazing.
ABIGAIL R