The cab of the truck smelled like cow manure. It took about an hour and a half to get my license information etc to rent the truck. I was told that there’s nothing they can do because u haul is now using AI for processing. I was told that they (Kling) only allows u haul tk park their trucks at their location, they have no control or knowledge of anything regarding the trucks, including how to turn the “tow” feature off/on, among other questions I had. Terrible customer service. They did not want to deal with my need to rent a truck whatsoever. I will NEVER use U haul again because of this terrible experience. You’ll be able to see my history - I’ve used U haul many times. Never again - unless you change my opinion somehow. Checking out/returning the truck: Cathy Leady was working. She acted as if I was interrupting her ‘real’ job. She made me stand there and wait for her to finish what she was doing on the computer. She could barely get a print-out of my receipt and was angry I asked for one. She was angry that I asked for her to check the condition of the truck and check the mileage. It’s really some of the WORST CUSTOMER SERVICE I have EVER experienced.
tara o
Klings Towing & Recovery Inc
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Fruitland Park, FL 34731
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Other U-Haul Services
Customer Reviews
- 2.5 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
I am disappointed that my return was not properly documented by the business. I have always been a loyal U-Haul customer and took proactive steps to ensure proof of return specifically to prevent this type of misunderstanding. I am not responsible for the trailer beyond the point of return, especially after following the instructions provided by your authorized personnel.
ZACHARY CThe lady at the drop off location was on the phone and just told me to leave the keys on the counter. I felt odd because there was no formal check in process.
PETER PHard for me to rate this drop off location because it was off hours (early Sunday morning).
JAMES BThe truck was mostly clean, the cargo area was empty and free of debris. The cab was a bit dirty, dusty and not left in a clean (dirt free state). It was acceptable and performed well for the intended purpose. The interior leak from just above the drivers side seatbelt was not a major problem but I was soaked from the left shoulder all the way through my shorts from driving in the rain. Not the worst experience in the world but not entirely comfortable either!
JOHN F