The floor had not been swept. I was told that they had no furniture pads. So I went to another local U-Haul location down the road and rented a dozen. Lo and behold, when I opened the back door, there were ALREADY a dozen or more pads in the truck! So I wouldn't have needed to stop at the other location. Also, two messages continued to show up through-out the trip: "hill start assist is not available" and "and service advance trac". When I called U-Haul customer service (and they always answered promptly) they told me to keep on driving and not to worry. However, the cruise control seldom worked - probably connected o the 'service advance trac'. As most of my 2000 miles was on interstate or low traffic roads, this was a nuisance to say the least.
RICHARD B
Quick Fuel Gas & Smoke
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Gainesville, TX 76240
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Customer Reviews
- 3.5 Average Customer Rating
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Back of truck not swept out. Otherwise fine
Rhonda NRan into a little issue was able to call U-Haul and explain what happened and they were amazing they understood what I was going through and they were able to not charge me for my mistake so absolutely great experience and would definitely recommend U-Haul to anyone
Timothy BThe receipt shows a charge for missing furniture pads? I also have an extra $27 charge. The guy said they didn't have furniture pads and I still get charged for them and charged for them missing when they weren't there to begin with?
Kevin BTruck cab and box were dirty upon pickup. Nothing preventing me from getting it though, but some places would have tried to charge me upon return so I took pictures and video at pickup. I only took the uhaul 11 miles round trip, but I did sweep out the box upon return. I did not clean the cab, but they did not say anything about it upon dropoff. Overall no complaints.
Edwin L