The mileage printed on paperwork handed to me ipon rental stated.$099 per mile. I was charged $1.23. At 200 miles, that is a $46 overcharge. I would expect refund.
PETER H
Grant Hills Motel
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Galena, IL 61036
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Customer Reviews
- 4.5 Average Customer Rating
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I was not able to seach this location when making my reservation. I had to call and speak to someone. I always use the app when making reservations however this location was not popping up when i seached on the app and this location was so convienent for us on our trip. Please fix this as we may need to use this location again.
NICHOLAS TThe u-haul web site is terrible to use for your agents. It has been bad for years. If you are in for the long game, please fix this.
STEVEN SVery understanding and accommodating to our situation
Natasha RIt would be nice if I didn’t have to clean 6 inches of snow off the vehicle myself while walking in 6 inches of snow all around it.
MARK S