No employee on site and it made it difficult to find the truck as it was not in the parking at the front and there was no indication. The self-service app didn't gave me the code for the lock box. I had to call someone 2 times to be able to get it. It took me more than 1/2 an hour to be able to leave with the truck
Gina-Eve M
Top Entreposage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Gatineau, QC J8Y3S6
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 2.5 Average Customer Rating
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Self checkout app not working. Padlock was frozen. Truck was completely covered in snow/ice (it hadn't snow the previous night). Had to scrape for a good 1/2 hour. No snow brush in the truck. Tailgate and padlock were completely frozen, had to run around looking for hot water to unfreeze the tailgate.
christian dClearer instructions, not having the keys on one side of the building, and the vehicles on the other, forcing us to walk back and forth to confirm the vehicle, then get the keys, then walk back. The app didn't work well, I was unable to upload photos, and the registration onsite had the driver enter their information twice at different steps. Process is easy, but could be streamlined.
Charles NDo not take the self check in for pickup and drop That was completely stupid and they charge me 57$ for gaz when the at the beginning the gaz was not full and not half full
Nadia G