Was not clear that the trucks parked in the bag were also available for pick up.
Madalina C
Liquidation Spa Gatineau
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Gatineau, QC J9J3J1
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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The cruise control on the van would only engage ocasionally.
Steven LWe showed up at opening time, 10h, on May 3rd. We had reserved online for a 10h pickup. There was a lineup. We were 4th in line and it took us 50 minutes to get to the attendant!! He was very professional and adequate, absolutely nothing to say against him. He made sure to connect us with another attendant who could do our checkout over the phone and that was done in 5 minutes. Perfect. We needed our truck for 10h, we were able to leave with it at 11h. Not good. Among other things, the branch attendant had to perform the truck returns before he was able to rent them out again. SUGGESTION: The returns should have been dealt with BEFORE opening the branch. He was also dealing with 2 complicated inquiries (over 20 minutes each) while 2 of us were just picking up. SUGGESTION: simple pickups from online reservations (like we did) could be dealt with in priority, maybe over the phone like the attendant organized, to free him up for inquiries or complex situations
Suzanne BMy order was changed 2 days before, became a split contract (which I have no idea why because it was cancelled) - and that original phonecall was a headache. There was nearly 2 hour delay in picking up my u haul between this and your customer service reps being unbelievably rude via chat. Discredited my very valid driver's license. I cannot even begin to explain the depth of the inconvenience and frustration with this whole pick up process.
GAVIN SGreat service!
Sylvain A