Took them 4 days to receive the trailer back in. When I called them and asked them what was going on, they said "we only check on them a couple time a week". I pointed out that I wanted to rent another trailer but was being prevented by them not receiving in the trailer (which I now know isn't the case) and he got kind of snotty with me and said, "yeah, like I said we'll get to it". I rent a lot of tailers from U-Haul and am starting to think that in order to be a vendor, you have to have a poor customer service attitude. I think it might be time for me to look at other options.
KEVIN E
Co Race Fab Auto Specialists
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Greeley, CO 80631
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Customer Reviews
- 3.5 Average Customer Rating
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Short- seemed to be bothering them. No assistance in backing the trailer in or disconnecting as heavy trailer. Had to do it myself. When asking for a receipt for drop off was told nope you’ll get one later. Will likely not use u-haul again. Shady drop off charged a fraudulent cleaning fee for a trailer in personally swept out before returning. I will be disputing this charge. Horrible experience.
JEREMY DRegional manager was great. This location should not rent U-Haul equipment
DANIEL FBe honest about the fuel reading thank God I took pictures for proof
VICTOR MI am still waiting for my refund. I was unable to use the truck and had to make another reservation.
CHELSIE Z