We rented a truck to move our furniture in town to our new house. The latch on the truck was broken and so therefore every trip that we made the door opened as we were driving and furniture fell out. Multiple items were damaged, some beyond repair. There was no one to talk to about it because of course the place was closed on the weekend. When we took the truck back, again the door unlatched, and the Dolly that we had borrowed fell out. It was lost. I called this faulty equipment on their behalf because the door would not shut and remain closed as it should be. We suffered great loss from this. On Monday when they reopened, I explained to the business what had occurred over the weekend and the lost furniture. All he said was that he would check the latch. Then, although we had purchased the additional insurance to ensure that we didn’t have any damage charged to us, he blamed us for the Dolly loss and then charged us $120 plus tax for that. It stands to reason, that they should be blamed for the loss of the dolly and even reimburse us for their faulty equipment, causing our family distress and financial loss due to the furniture that was ruined. This is the worst company I have ever used a U-Haul from. I will never recommend this company to anyone and will in fact discourage people from using this place of business due to their unprofessional business practices.
Teresa G
Greenville Store N Lock
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Greenville, OH 45331
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Customer Reviews
- 4.5 Average Customer Rating
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I believe there is nothing that could be improved upon with my experience. Was from phone call to see availability to return of the vehicle as convenient and painless as one could want.
MICHAEL JFront desk lady was wonderful and the whole process was a breeze.
Tiffany EHas nothing to do with this location but U-Haul is just becoming too expensive for the common guy to use
THOMAS TI want to thank the employee at Greenville lock and storage for all her help with renting my u-haul truck. She was excellent, fast and knowledgeable about every question I asked. Will be renting again with them.
MICHELLE B