The AI systems to verify return condition of vehicle did not detect in any way the disgusting interior condition of van when I picked it up and I did document these in the App when picking it up. Since the process was unattended, there was no one to complain to.
John K
Fuel 4 Hackensack
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Hackensack, NJ 07601
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Customer Reviews
- 3.0 Average Customer Rating
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Staff help out great
ARI KBe on site at pickup time.
RICHARD KThe person who worked there was very nice and helpful. However, we originally booked at a different location ( Midtown Bridge, Hackensack) and upon arrival, were told they overbooked and had to go to the route 4 location. Another problem was that we were told the tank was full, but it was not. We took a picture indicating the not full tank, but your site did not give us the option to upload it. I returned to the original location to ask for assistance, but they were closed at 1:45 pm on a Saturday. So we ended up being charged $9 for the tank not being full, even though we only travelled 6 miles with the truck and it was not full to start with. It was very frustrating.
CIARAN GVehicle was falling apart and it wasn’t safe. Headlight and brakes is not working plus they charge me 30 dollars extra. there is no way someone is not going to make a accident. i dont recommend to anyone.
KAMIL U