Gas was put as full when it was only a 3/4 tank, got charged for fuel refill of about $44 even after mentioning this too the location
MATTHEW C
Big Bear Food Mart
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Hamilton, ON L8P2S1
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Other U-Haul Services
Customer Reviews
- 3.5 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
This was the most stressful rental situation I have experienced. Uhaul made a clerical error that meant I was not able to pick up my truck for over an hour. This was corroborated by an agent on the phone. I’m very disappointed, and pretty unhappy as a customer. The truck was tidy, but the blankets were not sealed as was indicated in the pick-up and return questionnaire. I will probably only use uhaul again if I really, really need to. The actual pick-up location (convenience store) was very friendly and they checked in to make sure I was okay several times.
Autumn FFriendly, efficient
JEFFREY PThe man at the teller was very helpful and guided me on his lap top to fill in the info I needed. He was very courteous!! Highly recommend
DYLAN HAfter giving this experience a higher rate because I was trying to be a kind customer to small business owners, assuming they were doing their best…… I ignored the missing equipment on the truck including a proper lock latch. I ignored the mess left in the truck, and I ignored the just below 1/4 tank of gas when I picked it up, because it seemed like an easy transaction and they seemed so friendly. I trusted their fake kindness as a trust worthy business until I received the charges on my card…. I was told it would be $39.45 to rent a truck online and that amount was charged to my card. My original reservation was quickly sent over to Big Bear at 417 Aberdeen because the lack of trucks I requested for that day. That’s all fine, it was closer to drop off the truck to Aberdeen anyway, so no issue there. I picked up the truck and was told an additional deposit of 125 would go on my card - no problem, pretty standard; also what can I do, I need a truck. the clerk clicked over numerous spots till we got to the signing. I should have asked more questions but again, silly me, he seemed so nice. I drove 11.8 km with the time I had the truck; this was all very close neighbourhoods, yet, some how, my invoice has charged me for 8L of used fuel that was charged at highest rate… 11.8 km is less than a litre of gas….explain to me how 11 km is 8L of gas? I was given no pictures of proof, just an illustration of where the gas gauge was when I dropped it off. I was charged over $113 dollars for using a truck for less than 4 hours and driven 11.8km… ya, Im pretty angry that someone thought it was okay to lie and steal from a customer. When I realized what happened I made a complaint. I was treated like a criminal. I was dismissed and treated with such disrespect. I have never had a problem with U-Haul in all the many times I’ve used them, but after this, I will never use a U-Haul again! Disgusting!
AMANDA C