- No location QR for check in - no option to attach pictures of previous vehicle damage, check in and key retrieval required a call to an individual who had to call someone else to understand check in process - Truck Passenger Side View Mirror was loose and would not stay in place during travel - No checkout options - billed almost two weeks late Would not recommend - overall a challenging experience
ANDREW S
RAM Enterprises
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Hancock, MD 21750
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.5 Average Customer Rating
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From the start the rental was a poor experience. The mileage was entered incorrectly by the location, so when I was picking up my truck, I couldn’t confirm the starting mileage. It was off by around 340 miles. I don’t want to pay for those miles. So what followed was multiple conversations with the 24/7 support. They were great, but due to the locations initial mistake, i wasn’t able to have any for sure solutions at that point. I returned the truck within a half hour due to size restrictions at my house. Then, because of the mileage issue, I wasn’t able to complete the return. It was a mess all around.
Zachary RI dropped the vehicle at Petersburg, WV. Initially, I was supposed to drop it in Moorefield which was right down the street from my house. Instead UHaul changes the location of a place 30 miles away.
Richard KA great dealer, were I rented it from
Mark PEasy access and easy to find. The young man working there was very friendly and helpful.
MICHELE M