When I went to pick up my U-Haul I had two reservations because the day before I called uhaulhad everything set up for a 15 truck when I called the next day they couldn't find my reservation so when I made a new reservation I didn't get the truck I wanted I wanted to 10 took an hour out of my time to get it figured out and I had to make two trips cost me more money all because I didn't get the truck I wanted. Not including I wasted a whole hour that I didn't even get the truck until an hour later.
Chrissy B
Hanover Implement
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Hanover, IN 47243
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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We reserved a 10 ft truck. I was called the day before our scheduled pick-up day and told they wouldn't be available on our pick-up day, but we could pick it up a day early at no extra charge. My husband went to pick up the truck. It was a 15-ft truck, bigger than we needed. Then, we had to pay an additional $15 for an extra day of insurance.
JARED BMy pickup was moved 20 miles further and at the same time, my mileage was reduced by over 70 miles without my awareness. Felt like a bait and switch.
Dustin MWe reserved a truck at the Chestnut location in Louisville Ky only to discover it was not there upon arrival. Very frustrating to staff and customer at that location. Had to drive an hour away to secure another truck on a late Saturday afternoon. The staff there was kind and mentioned my issue was a frequent occurrence. This service “taints” the brand and makes customers question choosing you in the future.
Larry RGentlemen at location was very helpful & nice
Lisa K